FAQ – Frequently asked questions: General

The conditions for returning the goods are set as follows: the goods must be in their original, undamaged packaging and must be completely intact to meet the criteria for taking back. Furthermore, it is necessary that the returned goods belong to the standard assortment of the KJG network because these conditions do not apply to specially or individually ordered goods. For each return, we charge a handling fee of 30 % of the value of the goods, which covers the costs associated with reprocessing and taking into storage.

We do not install gutter systems and roof coverings, but we can recommend a reliable implementation company that can help you with this. You can contact our sales outlets, where we will be happy to advise you on the right choice of the implementation company.

We recommend that you remove the protective foil from KJG products as soon as possible within 7 days from installation at a temperature of 5 °C to 40 °C.

You can buy KJG products directly in our shops or from our authorized branded dealers who are regularly trained and have the necessary information to advise you on choosing the right products. At present, we do not sell our products through the e-shop, which allows us to provide personal access to each customer, where you can see and consult the products with experts at site. In this way, we can guarantee the highest quality and proper application of our products.

Yes, it is possible to purchase even small quantities from us, starting from 1 piece. At all KJG points of sale we try to meet the needs of various customers, including those who need smaller quantities of goods.

We have standard products in stock, while others are available to order. The delivery time depends on the quantity and type of material.

For accurate information, we recommend contacting KJG sales points directly, where we will be happy to provide you with specific details.

Yes, we offer a lightning conductor system of the German brand DEHN. In the section Products/roof accessories you can find a wide range of products.

In our offer you can find up to 6 types of roof foils, which are suitable for various types of roofs and ensure reliable protection against moisture and weather conditions. You can find a complete selection of all roof foils, including detailed information about their properties and use, in the section Products under the category roof accessories.

We offer roofing foils exclusively in whole packages, which ensures optimal quality and protection of the material during transport and storage. In this way, we can guarantee that each package contains a sufficient quantity of foil for your projects, without residues and waste that could be formed when buying in smaller sections.

Yes, we can deliver the goods to the desired place. We have our own fleet of vehicles, including cars up to 3.5 t, vehicles with hydraulic arm, with hydraulic platform, and trucks.

You can order transportation at our sales points when buying KJG products.

There are benders in our shops, where you can bend the sheet metal yourself according to the desired profile, or it can be bent by our trained staff to order. All types of benders can be found in the section Services/Bending centre.

The sheet metal which has not been purchased from us cannot be bent at our site.

We offer the bending service exclusively for the sheet metal purchased directly from our KJG shops to guarantee material quality and compatibility with our machine equipment.

As far as the exact delivery time concerned, we recommend contacting directly a KJG shop where the order is placed so that we can take into account all the details of your requirements and set an exact delivery date.

We offer roll bending services for folded roof covering only, which is specially designed for this type of processing, thus we guarantee high quality of the final product. However, we do not roll standard sheet metal, we only bend them. If you have specific requirements for rolling the folded roof covering, we will be happy to provide you with more information about the options and available formats.

With us, you can rent basic tinsmith tools, such as tinsmith shears, fold closers and more. If you prefer to buy, you can find the complete range of tinsmith tools in our section Products.

You can also buy from us as a private person. Our products and services are available not only for companies and self-employed people, but also for individuals who need materials for their own projects or home repairs.

For the convenience of our customers we accept payments by credit cards at all our KJG shops to make the purchase quick and trouble-free.

Unfortunately, it is not possible to pay an invoice or an advance invoice with us using a payment card. Payment of these documents should be made exclusively by bank transfer or other agreed method that supports non-cash payment.

The company KJG a.s. offers combined services, such as transport, profiling and bending of materials, which may have a different tax regime than the sale of goods itself and are subject to different tax rules, for this reason it is necessary to divide these items into separate documents.

We do not directly make chimney caps, but we will be happy to recommend an experienced tinsmith who can custom make them for you according to your requirements. Just contact us and we will provide you with a contact to an expert who helps you with the solution.

To prepare a quotation for the roof covering and gutter system, we will need project documentation that contains all the necessary technical and design data about the roof. This document should include details such as roof size, slope, type and choice of materials, as well as the location of the gutter system and other specifications that are important for proper computational analysis.

Based on this documentation, we can accurately prepare a quotation that will meet your needs and requirements.